FAQ'S:

Q: I don't know what to get my wife/daughter/friend for Christmas, can I buy her a piece and exchange it if she doesn't love it?

A: Unfortunately Lavender & Grace doesn't offer any returns or exchanges, so I recommend purchasing one of the NEW E-Gift Cards, that way she is able to choose what piece she loves most! 

Please note: all "SALE" items are final sale!

 

Q: I live in Kelowna and I was wondering if there is a drop off option on orders from your website?

A: We have recently added a *NEW* exclusive drop off option for Kelowna residents ONLY. Once a week, we will personally be dropping off your orders at your door step (the shipping address provided during checkout). Please leave any special delivery instructions in the "Additional Info" section during checkout. 

The drop off day cannot be selected, if you have questions regarding what day and times, please contact us! 

Please allow the normal 3-5 days for production. 

Once your order has been delivered, you'll receive a confirmation email.

Please email us if you have any questions!

 

Q: What's the best way to keep my Lavender & Grace piece from tangling, tarnishing or losing it's colour?

A: Please handle your piece with care as each piece is handmade with thin, delicate chain and findings that can tarnish or tangle is mistreated. Chemicals in soaps, perfumes and lotions can be hard on plated jewelry and may speed up the aging process!

 

Here are a few tips on how to show your L&G jewelry some love:

1. Remove rings and bracelets when washing your hands, doing the dishes or using lotions. 

2. Avoid showering, swimming or working out in your jewels.

3. When you're not wearing your jewels, keep them in a jewelry box or jewelry bag to keep them from tangling with other pieces or collecting dust. 

 

If you have any questions regarding the materials or metals used in a specific piece, please don't hesitate to ask!

Email us at: kayla@lavenderandgracedesigns.com

 

Q: My Lavender & Grace piece is too large/too small for me, is there a way I can get it adjusted?

A: Unfortunately Lavender & Grace doesn't offer size adjustments, so please take the time to decide on the best size for you before purchasing! 

 

For custom orders such as chain lengths, colours

or large orders for weddings or special occasions....

Simply email at

kayla@lavenderandgracedesigns.com